Warranty

Birdesc Backpacks 1-Year Warranty

Warranty Coverage
Birdesc Backpacks are warranted to be free from defects in materials and workmanship for a period of one year from the date of original purchase when used under normal conditions and for the purpose intended.

What is Covered
- Defects in materials and workmanship
- Damage resulting from normal use and wear

What is Not Covered
Damage caused by improper use, including but not limited to:
   - Overloading the backpack beyond its intended capacity
   - Use of sharp objects that are not properly concealed
Normal wear and tear, including but not limited to:
   - Fading of colors from exposure to sunlight
   - Stains from food, beverages, or other substances
   - Damage caused by accidents, misuse, abuse, neglect, or other external factors

Normal Use and Wear Defined
Normal use and wear refer to the expected and ordinary use of the backpack for carrying personal items, school supplies, work essentials, or travel necessities. This includes:
- Using the backpack within its intended capacity and weight limits.
- Carrying items such as books, clothing, footwear, laptops, tablets, and similar items that do not exceed the backpack's recommended load.
- Handling the backpack with care, avoiding dragging or throwing it, which could cause damage.
- Using all zippers, buckles, and straps as designed, without forcing them beyond their intended function.

What to Avoid
To maintain the integrity of your Birdesc Backpack and ensure it remains covered under warranty, avoid the following:
- Overloading: Do not exceed the backpack's recommended weight limit. Overloading can cause stress on seams, zippers, and straps, leading to damage.
- Sharp Objects: Ensure any sharp objects, such as scissors, knives, or tools, are properly concealed and stored in a manner that prevents puncturing or tearing the backpack.
- Improper Handling: Avoid dragging, throwing, or otherwise mishandling the backpack, which can lead to wear and tear not covered by the warranty.
- Exposure to Extreme Conditions: Prolonged exposure to extreme temperatures, moisture, or harsh chemicals can degrade the materials and is not covered under the warranty.

Warranty Claim Process
To make a warranty claim, please follow these steps:
1. Contact Birdesc Customer Service at hello@birdesc.com or through our contact us page.
2. Provide proof of purchase (receipt or order number).
3. Describe the defect or damage and provide photos if possible.

Resolution
Birdesc reserves the right to:
- Repair the backpack
- Replace the backpack with a new or refurbished model of equal value
- Issue a refund for the purchase price if repair or replacement is not possible

Additional Information
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

Limitations
Birdesc's liability is limited to the repair, replacement, or refund of the defective backpack. Birdesc is not responsible for any indirect, incidental, or consequential damages arising from the use of the product.

Thank you for choosing Birdesc Backpacks. We appreciate your trust in our products and are committed to providing you with the highest quality gear for your adventures.