Refund & Return Policy

 

Effective Date: October 22, 2026

At Birdesc, we take pride in creating products designed for everyday use. We want you to feel confident in your purchase and are committed to providing a straightforward and fair return experience.

1. Returns

We accept returns within 14 days of delivery for eligible products.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be free from stains, odours, damage, or signs of wear.
  • Include all original product packaging, tags, and accessories.
  • Be accompanied by proof of purchase.

To initiate a return, please contact us at hello@birdesc.com with your order number and reason for the return.

Once your return is approved, we will provide instructions on how to send your item back.

Returns must be shipped within 7 days of receiving return authorization and a shipping label.

2. Free Return Shipping

For eligible returns within Canada and the United States, Birdesc will provide a prepaid return shipping label at no additional cost.

We do not charge restocking fees.

For international orders outside Canada and the United States, please contact us to discuss available return options.

3. Return Packaging Requirements

To ensure your return is shipped safely and efficiently, please follow these packaging guidelines:

  • Returns must be shipped in a box with dimensions matching those of the original shipping box used to deliver your order.
  • We recommend reusing the original shipping box if it is still in good condition.
  • If the original shipping box is unavailable, please use a replacement box of the same dimensions.
  • Ensure the product is securely packaged to prevent damage during transit.

Using an oversized shipping box may result in additional shipping charges. If you are unable to find a box with matching dimensions, please contact us before shipping your return so we can assist you.

4. Returns from the United States

Please note that returns shipped from the United States to Canada may take additional time to arrive due to international shipping procedures and customs clearance.

While we work to process returns as efficiently as possible, customs inspections and clearance procedures may cause delays beyond our control.

We appreciate your patience and understanding while your return makes its way back to us.

5. Refunds

Once your returned item has been received, our team will inspect it to ensure it meets our return requirements.

If approved, a full refund of the eligible product’s purchase price will be issued to your original payment method.

Any original shipping charges paid separately are non-refundable for voluntary returns, where permitted by applicable law.

Please allow up to 10 business days after approval for us to process your refund. Additional time may be required for your financial institution to complete the transaction.

Items that do not meet our voluntary return requirements may be ineligible for a refund. If this occurs, we will contact you to discuss the available options.

6. Defective, Damaged, or Incorrect Products

If your order arrives defective, damaged, or incorrect, please contact us at hello@birdesc.com as soon as possible.

Please include:

  • Your order number or proof of purchase.
  • A brief description of the issue.
  • Clear photographs showing the affected product.

Our team will review your request and work with you toward an appropriate resolution, which may include a repair, replacement, or refund.

Birdesc will cover reasonable return shipping costs for confirmed defective or incorrectly supplied products when a return is required.

7. Exchanges

If you would like to exchange your product for a different colour or style, please contact us within 14 days of delivery.

Exchanges are subject to product availability and the same condition requirements as voluntary returns.

Our team will provide instructions and confirm the available exchange options.

8. Non-Returnable Items

The following items are not eligible for voluntary returns:

  • Products that have been used, worn, washed, or damaged after delivery.
  • Products showing stains, odours, or other signs of use.
  • Products missing their original packaging or accessories.
  • Returns requested outside the 14-day return window.
  • Final-sale products clearly identified as such before purchase, where permitted by law.

These restrictions do not affect your rights regarding defective products or other remedies available under applicable consumer protection laws.

9. Warranty

All eligible Birdesc products purchased on or after October 22, 2026, are covered by our Limited 3-Year Warranty against manufacturing defects in materials and workmanship.

Products purchased before this date remain subject to the warranty terms in effect at the time of their original purchase.

Please refer to our Warranty Policy for complete coverage details and instructions for submitting a claim.

10. Additional Information

Birdesc reserves the right to review return requests and investigate suspected fraudulent activity or misuse of our return process.

We may request additional information when reasonably necessary to verify a return or resolve an issue.

Nothing in this policy limits or excludes consumer rights or remedies provided by applicable law.

11. Questions or Concerns

If you have any questions regarding shipping, delivery, or your order, please reach out through our Contact Us page. We’re always happy to help.